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Questions

Ordering, shipping, storage and testing. Can't find your answer? Contact us.

Who can buy from PeptiqLab?

Qualified researchers and laboratories aged 21 or older. Products are for in vitro and laboratory research only and are not for human or veterinary use.

How should vials be stored?

Keep lyophilized vials sealed, away from light, and refrigerated at 2–8 °C. Check each product page for compound-specific guidance.

When will my order ship?

Orders placed before 2 PM ET on business days ship the same day. Tracking is emailed as soon as the label is created.

Where do I find test results?

Use the lot number printed on your vial to look up its certificate in the COA library.

Do you ship internationally?

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What is your return policy?

Because of storage requirements, opened vials cannot be returned. If an order arrives damaged, contact us within 7 days with photos and your order number. [Confirm this policy before launch.]

What payment methods do you accept?

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